Refund policy

Returns and Refunds Policy

Applicable to purchases made with ALÈCLEE Designs

1. Nature of Goods: All products from ALÈCLEE Designs are bespoke and made-to-order based on individual client specifications. As such, they are exempt from standard return rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Client Responsibilities and Design Approval: Clients are responsible for supplying clear and accurate instructions during the design phase.

  • ALÈCLEE Designs will provide proofing and mock-ups for approval prior to final production.

  • Amendments or variations to agreed designs must be authorised in writing.

  • Production will commence only upon receipt of full approval.

  • Requests for changes after approval may not be feasible and may incur additional charges.

By confirming a purchase, the client accepts that design approvals have been reviewed and accepted.

3. Right to Cancel: Under UK consumer legislation, the right to cancel does not apply to goods made to a consumer's specifications or clearly personalised. Once design approval is provided and production commences, cancellation is not permitted.

For merchandise delivered into the European Union, clients retain the right to cancel or return their order within 14 days, for any reason, provided items are in their original condition, unworn, unused, with tags intact and in original packaging and proof of purchase is provided.

4. Eligibility for Returns (Non-Bespoke Items Only): A standard 30-day return policy applies to non-custom items. To be eligible:

  • Items must be unused, in the condition received, with tags and original packaging.

  • Proof of purchase (e.g. receipt) is required.

To begin a return, contact: info@alecleedesigns.com. Returns must be sent to the following address: 303 Eachelhurst Road, The Royal Town of Sutton Coldfield, Birmingham, B76 1DS. Please await confirmation and a return label before sending items. Unauthorised returns will not be accepted.

You may also reach out with any queries regarding returns via the email above.

5. Damages and Issues: Clients must inspect items upon receipt and contact ALÈCLEE Designs immediately if:

  • The item is defective or damaged.

  • The incorrect item was received.

  • The final product deviates from the design agreed in writing.

Please email photographic evidence within 7 calendar days of delivery. If validated, remedies may include rectification, partial refund, or full refund depending on the situation.

6. Exceptions and Non-Returnable Items: Certain goods cannot be returned, including:

  • Perishables (e.g. food, flowers, plants)

  • Custom or personalised products

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids or gases

  • Sale items or gift cards

Please contact us if you have any questions about your specific item.

7. Exchanges: To exchange an item, we recommend placing a separate order for the new product after your return has been accepted.

8. Refunds: Once we’ve received and inspected your returned item, you’ll be notified of approval status.

  • Approved refunds will be processed to your original payment method within 10 business days.

  • Please note: processing times may vary depending on your bank or card issuer.

  • If more than 15 business days have passed since your return was approved, contact info@alecleedesigns.com.

9. Statutory Rights: Nothing in this policy shall affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK legislation.