Contact information

Contact Information Policy

Effective Date: 31 July 2025

This policy outlines how ALÈCLEE Designs communicates with clients and manages enquiries, ensuring a consistent and professional approach to customer service.

1. Purpose: To maintain clear, timely and secure communication with our clients and visitors across all formal contact channels.

2. Official Contact Channels: Clients may contact ALÈCLEE Designs via:

  • Email: info@alecleedesigns.com, for general enquiries, design approvals, and order-related questions.

  • Phone: 07914 823264, for urgent customer support and direct communication.

  • Contact Form: Available through our Shopify website; responses within 2 to 3 business days.

  • Social Media: Direct messages received on our official social platforms will be acknowledged; email is preferred for formal matters.

3. Response Timeframes: We aim to respond within:

  • General enquiries - 3 business days.

  • Order updates or delivery issues - 2 business days.

  • Design-related communication - 1 business day following approval deadlines.

During peak periods or promotional campaigns, response times may vary. Any delays will be communicated via our website or email updates.

4. Data Protection: All contact details are processed in accordance with the UK GDPR and our [Privacy Policy]. We will not share personal information with third parties unless legally required or explicitly authorised by the client.

5. Record Keeping: For legal and quality assurance purposes, email and written correspondence is retained for up to six years. This includes communication regarding orders, design approvals, and service updates. Clients may request copies of past correspondence upon request.

6. Updates: We reserve the right to update our contact channels. Changes will be reflected on our Shopify website and communicated to affected clients where relevant.


Business Details:

  • Trade Name: ALÈCLEE Designs

  • Email: info@alecleedesigns.com

  • Phone Number: 07914 823264

  • Physical Address: 303 Eachelhurst Road, The Royal Town of Sutton Coldfield, Birmingham, B76 1DS

  • Company Registration Number: 16237714